WHAT BOSSES AND EMPLOYEES DO AND DON’T OWE EACH OTHER
What Bosses and employees owe each other
(adapted from THE LEADERSHIP EDGE)
What Bosses Owe Employees
1. Direction and Mission: clear, specific, with announced goals
2. Information: which risks and opportunities require a change of
direction and why
3. Resources: adequate facilities, funds, tools and staff to meet goals
4. Feedback: objective and specific performance evaluations allowing
employee response.
5. Measurement: a way to know if they are moving in the right direction
6. Strategic Planning: Investment in future growth
7. Inspiration and Encouragement: sincere and heartfelt
8. Discipline and Correction: even-handed, positive and not personal
9. Respect: for the employee’s human dignity and achievement
10. Knowledge: skills and development training and coaching
11. Ownership: for the mistakes made
What Employees Owe Bosses
1. Performance: careful and complete to meet or exceed stated requirements
2. Information: on risks/opportunities clear to the employee, relevant to the boss
3. Requests and Recommendations: not complaints and untested “ideas”
4. Patience: consideration of the boss’ time demands and constraints
5. Commitments to the Boss’ Goals: an open-minded willingness to investment of time and talent to achieve them
6. Courage and Self-Discipline: staying power even in tough times; willingness to ask what and how rather than assume why
7. Respect: for the boss’ human dignity and position of authority
8. Ownership: for the mistakes made
What Neither Owes the Other
1. Mutual psychoanalysis and mind-reading
2. Personal affection
3. Allegiance to the same values
4. Perfection
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